RM Williams Repair Service
For UK customers we offer an official RM Williams repair service for their boots. We use the only RM Williams approved UK supplier for repairs who use genuine RM Williams parts including soles, heels, elastic gussets and boot pulls.
Re-sole and Heel (all sole types) Original Sole and Heel Replacement £99.00*
If the sole of your boot has worn through you can have it replaced. This is possible for all leather and rubber sole styles in the RM Williams range. You don't have to replace your sole with the same sole, you can move to a new one if you prefer.
The following sole units are available:-
Comfort
Gardener
Leather
Dynamic
Heels Only
Rubber Heel Replacement £39.00*
Boot Pulls
Boot Pulls Replacement £12.00 each*
Elastic Panels
Elastic Gusset Replacement £20.00 per single elastic*
There is an additional £10 handling fee which covers all shipping costs once we have received your repair. The cost of sending the boots to us is covered by the customer.
Organising Your Repair
Package your boots up safely and send them to:
Humes Outfitters
Unit 4
Abbotsford Court Business Centre
Kelso
TD5 7BQ
Alternatively you can purchase one of our fixed price UK Royal Mail Return labels. Further details can be found here https://www.ahume.co.uk/royal-mail-returns-label-p1454
Please include the following details with your package:-
Name
Address
Contact Telephone Number
Contact Email Address
Details of the Repair you wish to have carried out
Upon receiving your boots we will send them to the repairer. Upon return we will check the repair and contact you for payment, we will then send your boots back to you.
Please note there is a £6.00 handling and courier charge for shipping your boots back to you. This is charged on top of the repair work.
Please ensure your boots are sent to us clean as we are unable to send boots to the cobblers which are dirty.
Leadtime
The repair service takes approximately 4-6 weeks.